Welcome to Car Hire Stoke-on-Trent. These Terms of Service govern your use of our website and vehicle rental services. By accessing our services, you agree to these terms.
Rental Terms
All vehicle rentals in Stoke-on-Trent are governed by a comprehensive Rental Agreement presented at the time of booking confirmation or vehicle pick-up. This document outlines key terms, conditions, insurance provisions, fees, and your obligations related to the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle requires:
- To hire a vehicle from Car Hire in Stoke-on-Trent, you must be at least 21 years old. Age restrictions can differ depending on the vehicle type, and additional fees may apply for drivers under 25. You must possess a valid driving licence suitable for the vehicle category, held for the minimum period outlined in the Rental Agreement. Valid identification and proof of your current address are required, along with payment details and a security deposit. Any extra criteria specified in the Rental Agreement must also be met.
Booking and Payment Details
- Reservations can be made via our website, by phone, or in person at our Stoke-on-Trent office. A deposit might be needed to confirm your booking. The total payment and security deposit are usually due at the time of vehicle collection. All prices are listed in British Pounds (£) and include VAT where necessary. We accept major credit and debit cards, processed securely through trusted payment systems.
Vehicle Pickup and Drop-off
- At the time of collection in Stoke-on-Trent, you are required to conduct a thorough inspection of the vehicle and report any pre-existing damage without delay. A vehicle condition report will be prepared and signed to document its status. Upon returning the vehicle, it should be in the same condition as when collected, accounting only for normal wear and tear. Any new damage will be evaluated and charged accordingly. Please return the vehicle with the same fuel level it had at collection; fuel charges will apply if it is returned with less fuel. Late returns may incur extra fees, so it is important to contact us immediately if you anticipate a delay. You are liable for any parking fines, traffic violations, or related charges incurred during your rental period, in addition to an administrative fee.
Insurance and Liability Overview
- All rentals include basic third-party insurance, with full details and excess amounts outlined in the Rental Agreement. Additional insurance options may be available to limit your financial responsibility. It is advisable to review these options thoroughly. You will be liable for any damage or loss up to the insurance excess unless other coverage is purchased. Damage resulting from negligence, misuse, or violations of these Terms will remain your responsibility, regardless of insurance.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on the type of booking and the notice provided. For precise information, please consult your booking confirmation or Rental Agreement. Late cancellations or failure to show up may incur additional charges.
7. Restricted Activities
Prohibited uses of rental vehicles
- Use of the vehicle for illegal activities is prohibited. This includes racing, rallying, off-roading, or other risky behaviors. Transporting hazardous materials is not allowed. Sub-letting the vehicle or permitting unauthorized drivers is forbidden. Operating the vehicle under the influence of alcohol or drugs is strictly prohibited. Do not exceed the designated passenger or weight limits, and avoid driving outside the agreed geographical boundaries without prior consent.
Breach of these terms may lead to rental termination and extra fees.
Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire in Stoke-on-Trent will not be responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business, that may arise from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the previous 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.
9. Local Regulations
These Terms are governed by the laws of England and Wales. Any disputes will fall under the jurisdiction of the relevant courts in this region.
Changes to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately when posted on our website. Continued use of our services indicates your acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Stoke-on-Trent Car Hire Services
Riverside Way, Stoke-on-Trent ST4 4FB, UK
Contact Number::
441782365126